Credit Card Authorisation

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Credit Card Authorisation

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CREDIT CARD PRE-AUTHORISATION POLICY What is a pre-authorisation? A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon booking. The pre-authorisation is not a charge and no funds have been debited from your account. How much is a pre-authorisation? The amount that we pre-authorise will depend on the amount of nights that you stay. Why is the credit card pre-authorised? When you give us a credit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred. Who is responsible for the pre-authorisation procedure? Should you have any queries regarding your pre-authorisation or any part of the process, they can be contacted with own bank. When does the pre-authorisation get released from the credit card? This varies dependent on your individual credit card. Upon your check out your room charge and any extras will be charged to your card, this will appear on your credit card statement within 3 working days. However if you choose to pay the balance with another credit card or choose cash, we will cancel the pre-authorisation and this can take up to 15 days to clear in your account. The hotel is NOT charging your credit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation fund is not held by the hotel, the company who provide the credit card system or by the authorising bank. The pre-authorisation fund is held on your card by your own issuing bank. A pre-authorisation can be held on your card for a minimum of 10 to 15 working days. Pre-authorisation should be released by your issuing bank automatically, if not you will need to contact your home issuing bank. ***Please note that the hotel reserves the right to pre-authorize your credit card 24 hours prior to arrival. Non-valid credit cards will result in automatic cancellation of the reservation.
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Dear guests; We are preparing healthy areas and clean spaces for you. We are right now regularly cleaning the guest rooms, all public areas, restaurants, and pools with ozone machines, and all disinfection actions are recorded three times a day.

We are trying to do our best to provide you safety accommodation for your holiday.

We are care of our staff and all our guest's health. According to that we start to use new Ozone machinery devices disinfecting the guest rooms and all public areas.

Moreover to secure social distance between us all the areas will be adjusted use jointly, taking into account the social distance in a restaurant and lobby lounge.

our rooms, which have been proven to be effective on viruses and bacteria in our hotel and that are not harmful to human health, are also disinfected with Ozone, besides our pools disinfected with Ozone. We continue to prepare by planning food production in our kitchen disinfected with ozone.

Witness-product samples of food that will be served in restaurants for health analysis are taken daily, and all necessary tests are taken by subcontractors by taking daily water samples from our pools. Also, our team of ozone disinfection devices and fluff

We would like to inform you that regular training will be provided to our employees to provide complete information about infectious diseases, preventive measures of diseases, and compliance with general and personal hygiene rules. Trainings will be completed until the date we open.

The number of alcohol-based hand disinfectants has been increased for our guests and employees throughout our hotels, and these disinfectants are positioned with frequent use requirement information to be regularly checked and renewed in restaurant entrances and all toilets.

Guest toilets are disinfected with ozone devices used in air cleaning.

The Housekeeping Department, which provides cleaning of the rooms and common areas, systematically ensures the cleaning of the public areas by paying special attention to the lobby, restaurants, bars, all public toilets. In addition, elevator buttons, door handles, stair railings, reception and guest information desks and equipment, televisions and telephones in the rooms continue to be cleaned with strong disinfectants.

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